How long will i receive my refund?
The refund will be made in the original payment method. We will process your refund as soon as possible within 10 days, but the exact time is depending on the your bank. It will take a little time for the bank to handle as the difference of the area. So hope you can wait patiently.
What if I still haven’t received the refund after a long time?
If you have not received your refund after a long time, firstly, please check your bank account carefully, we will process the refund in the original payment method, so please ensure your bank account which you placed the order is no problem.
If there is no problem with your bank account, then please contact your bank, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact with us at email@example.com.
What if the card which i placed the order is not available?
Sorry to tell you that we can only process the refund in the original payment method, so if its not available, please contact with your bank to solve this problem.
How can i cancel the order and get a full refund?
A full refund can be obtained if the order is cancelled before we ship. After we shipped the order, sorry that we cannot cancel the order for you.
What if i placed a duplicate order?
The duplicate order means that 2 orders for the same items, same quantity and same size. If you placed a duplicate order, please don't worry, we will realize this maybe a mistake, our customer service will contact with you to confirm with it, if you only need one order, we will cancel the another order and give you the full refund.
Can I get a full refund if there is a quality problem of the product I received?
Yes, we will provide a full refund for the quality problems caused by us. If the product you received has any quality problem, please contact our customer service immediately, and provide a picture to explain the situation, and then our customer service will communicate with you and give you the return address. Next, please return the product back to us, we will process the refund to you after we receive the return package.
Non-quality product problem, what should I do if I want to return and get a refund?
For products that non-quality problem, if you want to return the product, sorry that we cannot refund it in full. We will deduct the shipping cost and you should pay for the return shipping fee. And only after we receive the return package, we can process the refund to you.
If you are not satisfied with the products you received and would like to return, please contact our customer service. Please refer to the return policy for details.
Conditions Where We Can Not Support The Refund And Replacement:
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Defective products which are not covered under the manufacturer's warranty.
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories .